When this large call center wanted a single source to manage their infrastructure needs, Robert Half Technology quickly deployed a team to fully manage the solution. After contractors provided architecture guidance, subject matter expertise and implementation support, over 1,000 thin clients were deployed across four call centers. As a direct result of the initiative, the client was able to refocus their own desktop support staff on higher-leverage tasks, while reducing potential PCI compliance costs.
Our software client was facing the end of life with its operating systems and they used Robert Half Technology to quickly update over 1,800 desktops and laptops throughout their domestic offices. The client was thrilled with the attention to detail that was paid by each consultant which resulted in many user compliments regarding how seamless the entire process was. Subsequently, Robert Half Technology was engaged to optimize SCCM to better fit the local and international implementation. This project was completed on time and within budget and the advance planning allowed the client to forecast their costs and timelines better, as well as reduce service calls and tickets for the users throughout the world.
Controlling Costs Using Project Consultants
During the recent financial crisis, many financial institutions cancelled their internal development initiatives and instead turned to a third-party solution for their technology needs, resulting in an increased workload for this client. Robert Half Technology provided four senior-level contract resources to meet the immediate demands and an additional six contractors over the next year. Since the company bills their clients an hourly rate for custom development work, the contract model worked perfectly. The firm just posted its highest quarterly profits in company history, and they attribute it directly to the success they had implementing a variable workforce using Robert Half Technology consultants.
Working with this healthcare organization, Robert Half Technology helped determine a variable staffing arrangement, including a mix of consultants, and appropriate price points that would help the client reduce its current help desk costs by providing twenty-six qualified technology professionals. The client was so pleased with the superior customer service provided by the Robert Half Technology team and has since hired additional help desk consultants and two resources to serve on their QA and software development teams.
Supplementing Existing Staff with Skilled Consultants
Our law firm client needed help upgrading the current version of Microsoft Office and sincethey did not want to tie up internal staff for the project, they used Robert Half Technology consultants with deployment and imaging experience who could help with the software upgrade. With the help and extensive knowledge provided by the Robert Half Technology consultants, the client was able to successfully complete the software upgrade ahead of schedule which also allowed them to come in under budget. As a result, this client has extended the contract of several desktop support consultants to assist in other areas of the firm.
Expecting an upcoming 'busy period', our eLearning client contacted Robert Half Technology to identify thirty highly skilled help desk professionals to assist with filling their needs in order to serve education institution customers. Following the successful engagement of these consultants, this client has hired an additional twenty contract-to-hire consultants for an additional project.