Leveraging IT Managed Services

• When this large call center wanted a single source to manage their infrastructure needs, Robert Half Technology quickly deployed a team to fully manage the solution. After contractors provided architecture guidance, subject matter expertise and implementation support, over 1,000 thin clients were deployed across four call centers. As a direct result of the initiative, the client was able to refocus their own desktop support staff on higher-leverage tasks, while reducing potential PCI compliance costs.



• Our software client was facing the end of life with its operating systems and they used Robert Half Technology to quickly update over 1,800 desktops and laptops throughout their domestic offices. The client was thrilled with the attention to detail that was paid by each consultant which resulted in many user compliments regarding how seamless the entire process was. Subsequently, Robert Half Technology was engaged to optimize SCCM to better fit the local and international implementation. This project was completed on time and within budget and the advance planning allowed the client to forecast their costs and timelines better, as well as reduce service calls and tickets for the users throughout the world.

Controlling Costs Using Project Consultants

• During the recent financial crisis, many financial institutions cancelled their internal development initiatives and instead turned to a third-party solution for their technology needs, resulting in an increased workload for this client. Robert Half Technology provided four senior-level contract resources to meet the immediate demands and an additional six contractors over the next year. Since the company bills their clients an hourly rate for custom development work, the contract model worked perfectly. The firm just posted its highest quarterly profits in company history, and they attribute it directly to the success they had implementing a variable workforce using Robert Half Technology consultants.