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Company Profile
Industry: Consumer technology
Revenue: $750 million

Business Situation
This organization produces a wide-range of consumer technology products. Prior to launch, each product is given an exhaustive QA test to ensure "bug-free" performance. On average, the company tests anywhere from 20 to 40 products a week, with certain times of the year busier due to retail considerations. Because of the fluctuation in the number of tests taking place throughout the year, the company hires temporary QA testing professionals who must "hit the ground running," to meet their needs. In addition, the client was planning to launch a new online store and needed skilled professionals to test the dynamic site. This client had successfully used Robert Half Technology in the past and was happy with the level of specialized QA expertise our candidates possessed. Needing to staff up quickly, the company called us in to provide a turnkey solution.

Project Scope
A Robert Half Technology account executive quickly provided several proven QA testing professionals who not only possessed backgrounds in QA testing, but were fluent in the various foreign languages specified by the client. Depending on the type of testing required, the expertise necessary to complete each job differed. For Internet testing, the Robert Half Technology consultants needed database-driven dynamic website testing experience with extensive under-the-hood knowledge of browsers, and the ability to find bugs by breaking down code. To accomplish black box testing on the products, they required a strong QA background, non-linear knowledge of how the products work and an intuitive sense to think through problems and backtrack to reproduce bugs. In all cases, the client felt that the Robert Half Technology consultants were able to keep pace with their aggressive testing schedule.

Client's Return on Investment
The client launched their new online store with great success in time for the holiday season, and in fact, stated that the launch would not have happened on schedule without the assistance of Robert Half Technology. The client also acknowledged that the information and detail the Robert Half Technology consultants put into their bug reports was beyond the capabilities of many of their internal employees. They understood the requirements, were able to quickly find and fix bugs, and had the necessary background to step in and immediately add value. In addition, the client was able to get the high-quality consultants they required - in less than two days - enabling their internal employees to focus on their true job responsibilities, rather than spending resources trying to recruit qualified candidates. This client continues to work with Robert Half Technology as needs arise, and recommends us highly.